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IT Career FastTrack with CompTIA A+ Certification (2009 Objectives)
Level 3 Course
from £120 per month
Please enquire for prices and more information
code: L1202EBK
This course is designed for new or intending PC Support Technicians or those that want to find out more about how PC hardware and software works. It is assumed that you will have a basic knowledge of how computers and software are used. Ideally, you should have some basic experience of using a PC. Specifically, it is recommended that you have the following skills and knowledge before starting this course:
- Use a keyboard and mouse.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories.
- Use Internet Explorer to view websites.
Overview and objectives
IT Career FastTrack with CompTIA A+ Certification is a unique self paced approach to the A+ Certification, focusing both on passing the exams and developing your career. The course is fully approved as CompTIA Official learning materials through their CompTIA Authorised Quality Curriculum (CAQC) program.
CompTIA A+ Certification is the essential qualification for starting out in IT Support. Follow the study path in this course and you will learn all you need to know about supporting PCs and be ready to take two CompTIA A+ exams (220-701 and 220-702).
On course completion, you will be able to:
- Install and configure PC hardware, including processors, memory, hard disks and graphics cards
- Install, configure, and optimise Windows (including Windows 7)
- Configure printers and networks (including wireless)
- Troubleshoot PC, printer, and networking problems.
- Understand vital PC and internet security concepts.
- Communicate effectively and professionally with customers.
Your career in IT might begin with CompTIA A+, but this course doesn’t end there. We’ve included a special section dedicated to helping you find a job in PC support. There’s an overview of the industry, advice on where to look for jobs, plus practical help for writing your CV or job application and attending an interview.
Integrated Learning from Professor Messer
Professor Messer has long been a web hero for CompTIA certification students. For many years, Professor Messer has provided video-based training courses for CompTIA certifications. With professionally-produced lessons covering the full exam objectives and online forums, Professor Messer is a trusted online source for exam information.
This unique E-Book learning has been integrated with Professor Messer to take your learning to a new level. Using IT Career FastTrack with CompTIA A+, you can study from the book and link to the appropriate training video (by QR code, hyperlink or typing short URL) for further explanation.
Toolwire Live Labs
Bringing learning to life, as a student you will get several weeks in a “technology apprenticeship” with real equipment, operating systems, and applications – all delivered anytime, anywhere via a web-enabled browser. In addition to your e-book you have access to 14-15 hours of hands-on training to hone your skills to perfection.
Certification track
This course will prepare you for the 220-701 CompTIA A+ Certification Essentials and 220-702 CompTIA A+ Certification Practical Application exams for the latest objectives released in January 2011. The book is approved as CompTIA Official under the CompTIA Authorised Quality Curriculum program. A+ Certification is internationally endorsed and recognised as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.
Target audience
This course is designed for new or intending PC Support Technicians or those that want to find out more about how PC hardware and software works. It is assumed that you will have a basic knowledge of how computers and software are used. Ideally, you should have successfully completed gtslearning's "PC Fundamentals with CompTIA Strata" course or have some basic experience of using a PC. Specifically, it is recommended that you have the following skills and knowledge before starting this course:
- Use a keyboard and mouse.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories and move, copy or rename files and directories.
- Use Internet Explorer to view websites.
Lesson Structure
Course Introduction
- About CompTIA A+ Certification • Course Organization • Course Website • Studying the Course • Finding a Job • CompTIA Authorized Quality Curriculum Program
- Unit 1.1 Motherboards • Form Factors and System Cases • Components, Slots, and Sockets • Expansion Bus • Drive Controllers
- Unit 1.2 Processors • Processor Generations • CPU Features • Intel CPUs • AMD CPUs • CPU Packaging
- Unit 1.3 Memory • Memory Types • Memory Configurations
- Unit 1.4 Storage Devices • Floppy Disk Drives • Hard Disk Drives • Optical Drives • Removable Storage
- Unit 1.5 Peripheral Devices • Peripheral Ports • PS/2 Port • Parallel Port • Serial Port • USB • Firewire • I/O Devices • Input Devices • Communication Devices
- Unit 1.6 Sound and Video Devices • Display Devices • Video Adapters • Audio Devices • Other Multimedia Devices
- Unit 1.7 Power Supplies • Power Supply Unit (PSU) • Power Rating • Form Factors and Outputs • Air Cooling Systems • Liquid Cooling Systems
- Unit 1.8 Laptops and Portable Devices • Portable Device Types • Laptop Components • Laptop Expansion Devices • Laptop Communication Connections • Laptop Power Devices
Module 2 Operating Systems
- Unit 2.1 Windows Versions and Features • Microsoft Windows • Windows 2000 • Windows XP • Windows Vista • Windows 7 • Other Operating Systems
- Unit 2.2 Installing and Upgrading Windows • Installation Steps and Processes • Installing Windows 2000/XP • Installing Windows Vista/7 • Upgrading Windows • Deploying Windows
- Unit 2.3 Windows Administrative Tools • Windows Architecture and Components • Windows Administration Tools • Administration Tools and MMC • Remote Administration Tools
- Unit 2.4 Windows Disk and File Management • Managing File Systems • Managing Disks • Managing Folders • Windows Explorer • Managing Folders using Windows Vista • Managing Folders and Libraries using Windows 7 • Mount Points • Command Prompt Folder Management • Creating and Deleting Files • Copying and Moving Files
- Unit 2.5 Configuring Windows • Installing and Configuring Peripheral Devices • Managing Applications • Managing Services • Configuring Power Management • Configuring Regional and Language Options
- Unit 2.6 Optimizing Windows • System Performance and Optimization • System Monitor • Task Manager • Performance Monitor • Reliability and Performance Monitor • Configuring Startup Services and Applications • Optimizing Drives and the File System • Configuring Performance Settings • User Access Control
Module 3 Operational Procedures
- Unit 3.1 Communication and Professionalism • Customer Service • Communication Skills • Professionalism • Dealing with Difficult Situations
- Unit 3.2 Troubleshooting Techniques • Troubleshooting Theory • Diagnostic Procedures • Troubleshooting Resources
- Unit 3.3 Safety and Environmental Issues • Safety Hazards • Materials Handling • ESD Precautions • RFI / EMI • Power Problems • Safe Disposal and Recycling
- Unit 3.4 Security • Security Concepts • Authorization • Authentication • Accounting and Incident Reporting • Social Engineering • Malware • Data Sensitivity and Security
Module 4 Installation, Troubleshooting, and Maintenance
- Unit 4.1 Preventative Maintenance • Repair Tools • Scheduling Preventative Maintenance • Ensuring the Proper Environment • Performing Preventative Maintenance • Windows Preventative Maintenance Schedule • Configuring Backup Procedures
- Unit 4.2 Installing and Configuring Components • General Installation and Upgrade Advice • Installing and Upgrading Storage Devices • Configuring RAID • Installing and Upgrading Adapter Cards • Installing and Configuring Display Devices • Installing and Upgrading Memory • Installing and Upgrading CPUs and Cooling • Replacing the PSU and Motherboard • Installing and Configuring Input and Multimedia Devices
- Unit 4.3 Windows Startup and Recovery • Windows Boot Process • Configuring Boot Devices • Startup Options and Recovery Tools • Emergency Repair • Troubleshooting Boot Problems
- Unit 4.4 Troubleshooting Windows • Diagnostic Tools • Troubleshooting Windows Errors and Lockups • Managing and Troubleshooting Devices • Troubleshooting Applications
- Unit 4.5 Troubleshooting Components • Troubleshooting Basic Hardware Problems • Troubleshooting Power Problems • Troubleshooting POST Problems • Troubleshooting Motherboard and CPU Problems • Troubleshooting Memory Problems • Troubleshooting I/O Port Problems • Troubleshooting Hard Drive Problems • Troubleshooting Other Storage Device Problems • Troubleshooting Peripheral Device Problems
- Unit 4.6 Upgrading and Troubleshooting Laptops • Upgrading Laptops • Troubleshooting Laptops
Module 5 Networks and Printing
- Unit 5.1 Networking Fundamentals • Workgroups and Domains • Network Technologies and Protocols • TCP/IP • TCP/IP Application Protocols • NetBEUI / NetBIOS
- Unit 5.2 Installing and Configuring Local Networks • Installing a Local Network • Network Devices • Other Cable Types • Configuring a Local Network • Installing and Configuring a Wireless Network • Configuring an Access Point • Configuring a Wireless Client • Maximizing Signal Strength • Bluetooth
- Unit 5.3 File Sharing and Data Security • Configuring Network Clients • Security Policies • Password Management • Configuring Data and File System Security • Windows XP Simple File Sharing • Windows Vista Network Settings and Homegroup • Offline Files • Implementing System Security
- Unit 5.4 Configuring Internet Access • Internet Connection Types • Installing and Configuring Internet Connections • Configuring the Browser • Virtual Private Networks
- Unit 5.5 Troubleshooting Network Links • Network Troubleshooting Theory • Troubleshooting Network Hardware • Troubleshooting TCP/IP
- Unit 5.6 Troubleshooting Network Applications • Troubleshooting Client Connectivity • Troubleshooting Firewalls • Troubleshooting Web Browsers • Troubleshooting Email Clients • Troubleshooting FTP • NET, Telnet, and Secure Shell (SSH) • Troubleshooting Voice-over-IP
- Unit 5.7 Configuring Malware Protection • Malware Symptoms • Preventing Malware Infections • Anti-virus Software • Removing Backdoor Applications • Repairing Boot Blocks • Windows Defender • Parental Controls
- Unit 5.8 Printers • Windows Print Process • Printer Technologies • Installing and Configuring Printers • Maintaining Printers • Troubleshooting Printers
Module 6 Taking the Exams
- Preparing for the Essentials Exam • Registering for the Exam • Arriving for the Exam • Taking the Essentials Exam • After the Exam • Taking the Practical Application Exam
Module 7 Career Advice
- Making a Career Plan • IT Support Job Roles • Searching for Vacancies • Approaching Employers • Career Paths
Delivery
- Online
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