Hotel Management

There are 9 lessons in this course:

1. Introduction: Scope and Nature of Hotel Management
2. Organisation of the Hotel Workplace
3. Staff Management in Hotels
4. Control Systems
5. Front Desk Management (Reception)
6. Servicing Rooms and General Cleaning
7. Building and Facility Maintenance
8. Activities Management
9. Food Service

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.

• Understand the range of hotels in operation and their management policies
• Understand management structures and the way in which the workplace is organised.
• Organise a team of professional staff together to ensure quality delivery of these services requires a tremendous amount of skill and organisation.
• Gain an understanding of the complexity of hotel management consider the following areas of management:
• Discuss the importance of maintaining an overall system of control within a hotel
• Develop knowledge of the complexities and management issues relating to front desk operations.
• Develop knowledge of equipment and understanding of linen available
• Implement facilities management systems
• Manage an activities service
• Describe a range of food services offered in the hotel industry

• Interview a manager or senior staff at a local hotel to enquire about their set up and structured policies.
• Find out about the organisational structure of either one department of the hotel, or the whole hotel.
• Observe how managers give direction/orders/requests to staff.
• Discuss the procedures which should be followed when creating and maintaining a budgetary control system.
• Observe and evaluate the Front Desk management of a selected hotel, commenting on the style of communication used, efficiency of the staff and your suggestions for improvement.
• Discuss room service and room standards (ie cleanliness, etc.) in hotels and other guest accommodation, with three different colleagues or friends to identify areas of concern.
• Visit a hotel in order to develop a checklist for conducting maintenance inspections.